activision an unexpected system error occurred ps5

Yulia Chive

3 min read

·

07-12-2024

6

0

Share

Activision Games: Troubleshooting "An Unexpected System Error Occurred" on PS5

Activision games, beloved by millions, sometimes throw a wrench in the works with the dreaded "An Unexpected System Error Occurred" message on PlayStation 5. This frustrating error can halt gameplay mid-mission, leaving you stranded and wondering what went wrong. This article will guide you through troubleshooting this issue, offering potential solutions and preventative measures.

Understanding the Error

The "An Unexpected System Error Occurred" message on PS5 isn't specific to Activision games, but it frequently pops up while playing titles like Call of Duty, Warzone, Crash Bandicoot, and others published by Activision. The error usually indicates a problem with the game's data, your console's software, or even your network connection.

Troubleshooting Steps

Before diving into complex solutions, let's start with the simplest fixes:

1. Restart Your PS5: This might sound obvious, but often, a simple reboot resolves temporary glitches. Completely power down your console (not just rest mode) and unplug it for a few minutes before restarting.

2. Check Your Internet Connection: Many online Activision games require a stable internet connection. Test your network speed and ensure you have a strong, consistent connection. A weak or intermittent connection is a frequent culprit for this error.

3. Check for PS5 System Updates: Outdated system software can sometimes lead to compatibility issues. Go to your PS5's settings and check for any available system updates. Install them to ensure you have the latest version.

4. Check for Game Updates: Similarly, ensure your Activision game is up-to-date. Check for updates within the game's menu or on the PlayStation Store. Outdated game files can cause conflicts and trigger errors.

5. Rebuild Database (PS5): This process scans your PS5's hard drive and rebuilds the database, which can resolve corrupted data. This is a more involved solution, but it often resolves issues stemming from corrupted game files. (Refer to your PS5's manual for detailed instructions on how to safely perform this process).

6. Reinstall the Game: If the above steps fail, reinstalling the game is the next step. Delete the game completely from your PS5, then redownload it from the PlayStation Store. This ensures a fresh installation without any corrupted files.

7. Check for Hard Drive Space: Ensure you have sufficient free space on your PS5's hard drive. Activision games can be large, and insufficient space can lead to errors.

8. Check for Overheating: Overheating can affect the performance of your PS5. Make sure your console has adequate ventilation and isn't placed in a confined space.

9. Contact Activision Support: If none of these steps work, it's time to reach out to Activision's customer support. They might have specific troubleshooting advice related to the game you're experiencing issues with.

10. Contact PlayStation Support: If the problem persists across multiple Activision games or other titles, it might indicate a hardware or software issue with your PS5. Contact PlayStation support for further assistance.

Preventative Measures

To minimize the chance of encountering this error in the future:

• Maintain a Stable Internet Connection: A strong and consistent internet connection is crucial for online games.
• Keep Your PS5 and Games Updated: Regularly check for and install system and game updates.
• Manage Hard Drive Space: Regularly delete unused games and applications to free up space.
• Ensure Adequate Ventilation: Allow sufficient airflow around your PS5 to prevent overheating.

By systematically working through these troubleshooting steps, you should be able to resolve the "An Unexpected System Error Occurred" message and get back to enjoying your Activision games on your PS5. Remember to be patient and persistent – finding the solution might take some time, but it's worth the effort to get your gameplay back on track.