Traverse City's Mayor Vows to Hold Spectrum Accountable for Outage

Yulia Chive

2 min read

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08-01-2025

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Traverse City's Mayor Vows to Hold Spectrum Accountable for Widespread Outage

Traverse City, MI – Mayor Richard Lewis has vowed to hold Spectrum accountable for the widespread internet and cable outage that affected thousands of residents last [Date of Outage]. The outage, which lasted [Duration of Outage], left businesses disrupted, residents disconnected, and many feeling frustrated with the lack of timely communication from the service provider.

The outage, which began on [Start Time of Outage], impacted a significant portion of the city, leaving many without internet access, cable television, and phone service. This disruption caused significant inconvenience for residents relying on these services for work, communication, and entertainment. Businesses also reported substantial losses due to the inability to operate normally.

“This is unacceptable,” Mayor Lewis stated in a press conference following the outage. “Our residents deserve reliable service, and Spectrum has a responsibility to provide it. We will be demanding answers and holding them accountable for the disruption and lack of timely communication during this significant service failure.”

The Mayor's office has indicated that they are exploring several avenues to address the situation, including:

• Formal complaints: Filing formal complaints with the Michigan Public Service Commission (MPSC) and the Federal Communications Commission (FCC). These agencies are responsible for overseeing telecommunications services and ensuring that providers meet certain service standards.
• Public pressure: Utilizing public pressure to encourage Spectrum to improve its infrastructure and communication protocols. This could involve working with community organizations and local media to amplify resident concerns.
• Service agreements review: Reviewing the city's existing service agreements with Spectrum to ensure that they adequately protect residents and businesses. The aim is to identify any potential areas for improvement or enforcement.

Beyond the immediate response, Mayor Lewis highlighted the need for long-term solutions to prevent future outages of this scale. This includes encouraging Spectrum to invest in robust infrastructure upgrades to enhance network reliability and resilience. He also stressed the importance of clear and consistent communication from Spectrum during service disruptions.

The outage highlighted the critical reliance of Traverse City residents and businesses on reliable internet and cable services. The Mayor's commitment to holding Spectrum accountable underscores the seriousness of this disruption and the city’s determination to prevent similar incidents in the future.

Residents affected by the outage are encouraged to contact the Mayor's office at [Phone Number] or [Email Address] to share their experiences. They are also urged to file their own individual complaints with the MPSC and FCC. Spectrum has yet to issue a detailed public statement explaining the cause of the outage and outlining steps to prevent future occurrences. This lack of transparency further fuels public frustration and underscores the need for greater accountability. We will continue to update this story as more information becomes available.